Municipal complaints can be logged online

Category General

Got a pothole near your home and want to report it, but are afraid of waiting for ever on the phone when you are calling the municipality?

Well, help could be just a click away. A new website called "" promises to come to the rescue. Website manager Pierre du Toit said the website has been running for the past three months.

"The website was inspired by people having to wait for a long time when calling the municipality for services," he explained.

It logs the various complaints that it receives, then makes municipalities aware of the problems in their areas. The process should not take more than 30 seconds and there is no need to download an App or to register on the website, as it can be accessed via cellphone or computer.

Complaints posted on the website are then shown on the website through GPS maps. The website also helped the municipality attend to issues that it might not be aware of, he said.

The most common complaints were about potholes. The website will soon have a place for feedback from its users. "We believe that there are a lot of people who do a great job," he said. Website users are also encouraged to take "before" and "after" pictures, showing their problem, as well as when it is resolved.

Communications head of the eThekwini Municipality, Tozi Mthethwa, said she did not know of the website, adding: "eThekwini Municipality is not affiliated with the Ogaats website."

The municipality had its own fault logging app called the Municipal Smart App which was launched in November, but was still in the pilot phase. Perhaps the people of eThekwini should request that the municipality offer this alongside the rest of the country.

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Author: IOL

Submitted 20 Feb 15 / Views 3059